NOC Technician2018-05-31T15:37:23+00:00

Network Operating Center (NOC) Technician

Location: Foxboro, MA
Compensation:  Based on experience
Type:  Full-time

Position Description
We are seeking a NOC Technician with successful technical experience. This individual is responsible for handling tickets that have escalated beyond initial troubleshooting, proactively monitoring equipment, performing updates and configuration changes, and maintaining equipment documentation. A steadfast “get the job done” attitude and passion for customer service is a requirement. Individuals who apply for this position must be driven to succeed and have excellent interpersonal and communication skills. Our ideal candidate is self-motivating and ready to benefit from a rewarding compensation plan and fulfilling team environment.

Responsibilities and Duties

  • Installing, maintaining, and troubleshooting LANs, WANs, and data communications equipment
  • Troubleshooting system failures and identifying bottlenecks to ensure long-term network efficiency
  • Ensure completion of escalated tickets
  • Troubleshoot network issues and determine root cause
  • Proactively monitor equipment and address problems as they arise
  • Perform configuration changes per customer or project requests
  • Perform updates to equipment
  • Maintain documentation of equipment and configurations
  • Assist in training new employees
  • Assist with documenting procedures for both internal and external use
  • Be part of an on-call rotation
  • Other duties as assigned

Qualifications and Skills

  • Strong understanding of networking fundamentals
  • IP addresses, Subnetting, VLANs
  • HP Switch CLI
  • Cisco Switch CLI
  • Wireless network fundamentals
  • All prospective employees must pass a background check, driving check, pre-employment drug test and be authorized to work in the United States

Benefits

  • 401(k) retirement plan with company contribution
  • Voluntary group medical, dental, and vision insurance
  • Company paid disability and life insurance
  • Paid vacations and holidays

Click below to send your resume to our HR department. Please include the job position in the subject line.

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