Account Manager

Location: Walpole, MA
Type:  Full-time
Reports To:  NOC Supervisor

Position Description
Blueport is looking to add Full-Time Account Managers to our team of employees, we are a growing company looking for goal-oriented, determined and self-starting individuals. We provide top-notch customer service experience for our customers, and looking for people who have the same passion and drive to succeed with our company.

Individuals who apply for this position must be driven to succeed and have excellent interpersonal and communication skills. Our ideal candidate is self-motivating and ready to benefit from a rewarding compensation plan and fulfilling team environment.

Responsibilities and Duties

  • Ensure escalated tickets are addressed and properly documented.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Build, Secure, and expand relationships with existing and new accounts
  • Initiate contact with consumers through calls/emails, providing friendly and helpful answers to their product inquiries
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Maintain all client records
  • Liaise between the customer and internal teams
  • Additional responsibilities as assigned

Qualifications and Skills

  • Excellent verbal and written communication skills
  • The ability to work independently and prioritize tasks
  • An aptitude for technology and willingness to learn
  • Keen attention to detail and adherence to deadlines
  • Experience in delivering client-focused solutions based on customer needs
  • Team player
  • Self-motivated and able to thrive in a results-driven environment
  • Technology experience is a plus but not required
  • Pre-employment CORI, background check, and drug test are required
  • Applicants must be authorized to work in the U.S.
  • Bachelor’s degree preferred
  • 3+ years of industry-related experience within the distribution, hospitality, or supplier community.

Benefits

  • 401(k) retirement plan with company contribution
  • Voluntary group medical, dental, and vision insurance
  • Company paid disability and life insurance
  • Paid vacations and holidays

Disclaimer

This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

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