Professional Support
When you partner with Blueport, you get an experienced team of professionals with a can-do attitude. We’re seekers, intuitive and responsive – we embrace an old-fashion kind of culture where collaboration and problem solving are simply second nature. We love what we do – and it’s reflected in our service.
Every Device Has A Pulse
A fast and reliable infrastructure is mission-critical so we monitor everything from your access points to your pipe, from your switches to your servers.
We use advanced software tools to constantly monitor every piece of hardware in the field and maintain a 99.9% up-time. We typically know long before trouble arises and proactively address issues before they impact your business.
Blueport’s Proven Support
Our reliable Network Operation Centers enable operators to serve their end users and employees while we optimize technology behind the scenes.
Service Level Standards
Our support team beats the global metric of phone calls to be answered within the predetermined time
Average Speed of Answer
Our average speed of answer with queue time is 5 seconds – far faster than global stats of 28 seconds
Average Call Abandonment
The global metric for call center abandonment rate is between 5-8%; our average is less than 1%
Average Call Wrap Up
Our techs work through and finish support calls in less than 1/2 the global metric average of 6 minutes
Hands On And By Your Side
From proof of concept, to roll-out, to on-going support, we’ll implement your vision without breaking the bank. Our tenured team will be with you every step of the way to ensure success now and for years to come.
