Telecommunications Technician

Location: Walpole, MA
Compensation:  Based on experience
Type:  Full-time

Position Description
The Telecommunications Technician will design, install, troubleshoot, perform MAC’s and maintain Mitel PBX Systems as well as identify areas of improvement to increase efficiency.

Individuals who apply for this position must be driven to succeed and have excellent interpersonal and communication skills. Our ideal candidate is self-motivating and ready to benefit from a rewarding compensation plan and fulfilling team environment.

Responsibilities and Duties

  • Install, maintain, troubleshoot, move, add, change, and upgrade Mitel Hospitality PBX Systems including, Mitel 3300, Mitel SX-200, Mitel 470, and Mitel MiVB, HP/Aruba Switch, and WatchGuard Firewalls.
  • Troubleshoot system failures in hardware, configuration, and/or infrastructure.
  • Investigate customer issues and provide solutions for customer voice routing requests.
  • Inspect LAN infrastructure and fix problems/bugs.
  • Provide technical direction and training to customers on PBX usage and offer advice and instructions.
  • Participate in on-call support rotation.
  • Occasional travel to customer locations for break/fix, upgrades, and new installs.
  • Other duties as assigned.

Qualifications and Skills

  • Understanding of network fundamentals including, IP addressing, subnetting, vlans, Cisco and/or HP/Aruba Switch CLI, firewalls, and servers.
  • Understanding of both Analog and IP telephony, including, T1/PRI, Tip and Ring, LS and GS trunks, and SIP devices and trunks.
  • Understanding of Enterprise telephony, including voicemail, hunt groups, ring groups, auto attendants, etc.
  • Ability to learn new solutions and troubleshoot and learn older telecom solutions at times.
  • Previous experience in both networking and telecommunications.
  • Mitel certifications preferred.
  • Familiarity with telecommunications equipment.
  • Strong analytical and critical thinking skills.
  • Strong attention to detail.
  • Excellent written and verbal communication skills.
  • Pre-employment CORI, background check and drug test is required
  • Applicants must be authorized to work in the U.S.


  • 401(k) retirement plan with company contribution
  • Voluntary group medical, dental, and vision insurance
  • Company paid disability and life insurance
  • Paid vacations and holidays


This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

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